Question 1

Who are DCA?

Accepted Answer

So we established DCA to work differently, so we are proud to be the world's first independent 3D Impression specialists for the Music Industry.

Run by professional musicians & sound engineers, we firmly believe in being 'Experts by Experience' and help other music industry professionals find the right custom in ear monitors and hearing protection for them!

Working exclusively with select worldwide partner manufacturers, DCA was designed from the ground up to be a cutting edge, environmentally friendly and person-centred company that provides the best customer service for the music industry. For more on our ethos and why we do what we do, follow the link below.

Question 2

Where is DCA located and which areas do you serve?

Accepted Answer

Our headquarters are in Birmingham, where we conduct most sessions. However, we travel across the UK for mobile appointments. We've held sessions in London, Newcastle, Liverpool, Leeds, Manchester, Bristol, and many more. If you'd like us to visit you, just get in touch!

Question 3

Why don't you partner with certain brands?

Accepted Answer

We choose our partners based on integrity and alignment with our values. We work with smaller, innovative teams that we trust and have close relationships with. This ensures quick resolutions for any queries. While we may take on new partners in the future, it will only be if they are a good fit for our ethos.

Question 4

Do I need an Appointment to visit DCA?

Accepted Answer

So as DCA is a bespoke service, we are appointment only. You can request a session with us easily online, or via email.

Question 5

Why are your prices different to others I've seen? Whats included in the price of my custom in ear monitors?

Accepted Answer

So at DCA we do things differently, put you at the centre of what we do and like to keep things simple and transparent - so here's our process.

When you choose to work with us, the cost you see on the website includes everything you need to get your customs in your ears, including:

1. A set of exclusive 3D Impressions
2. Any import duty and postage on US IEMs
3. Insured next day postage to you at a time that's convenient
4. A tree planted in your name through the HearForeverProject.
5. Our ongoing support to help you get the most out of your IEMs, whatever level you work at, be it playing pub gardens to arenas!

I've seen things cheaper elsewhere?
You might see customs advertised at lower costs by other companies. A lot of the time that's without impressions, so bear in mind that may be an additional cost to factor in which can range from £70 - £100 depending on where you are.

Also, DCA was set up with a different approach to other IEM suppliers and like to remain open to help wherever we can. 
As a consultancy we decided to make the best tech available for all and as a result we aren't sales led but person-led and that often means we invest alot of time into our clients much before and long after they've recieved their customs!

We appreciate custom in ear monitors are a big investment for most people, so our process is designed so we can always take the time necessary to make sure you're totally comfortable with your purchase and properly up and running once it arrives. This is the reason why we've actually created a really great community of working musicians and also been trusted by some of the highest profile musicians in the world. For more independent views on what our Client's think, feel free to check out our Trustpilot Reviews.

Are there ever extra costs?
Please bear in mind if you'd a demo and our help and guidance finding the right set of custom in ear monitors for you and integrating it into your setup, we do ask for a £100 consultancy fee to hold the date and make arrangements for your session.

The only additional cost ever on top of your IEM price is for mobile or Clinic appointments and are agreed by you and DCA well in advance. They would be if:

1. We are travelling to you for our session, we usually ask for a minimal contribution towards our travel.

2. We need to hire a space to accommodate you, for example at one of our Demo Clinics we ask for a 'flat rate' travel contribution, or if we book a rehearsal space to see you and your bandmates - we'll politely ask for a contribution towards this.

These costs are normally pretty nominal and are always based on current Musician's Union rates for transparency and are just to help get us to you and be able to facilitate your session properly!

If you have any questions about getting booked in, feel free to get in touch!

Question 6

How do I order my custom in ear monitors with DCA?

Accepted Answer

1. Know what you want?
If you already know your model and artwork, just get in touch and we'll help you place the order and arrange your 3D impressions.
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2. Need advice or want to try first?
Book a 1:1 demo and impression session to test models, get guidance and start the customisation process with us directly.
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3. Customise your set
After your impressions, we'll send over design options and work with you to make sure your IEMs look and feel just the way you want them.
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4. We handle the rest 
Once everything is confirmed, we'll manage the build and delivery process. You'll receive your IEMs by post, followed by a complimentary  check-in call to make sure all is perfect.

If you have any other queries, please feel free to drop us a message below.

Frequently Asked Questions