So we established DCA to work differently, so we are proud to be the world's first independent 3D Impression specialists for the Music Industry. Run by professional musicians & sound engineers, we firmly believe in being 'Experts by Experience' and help other music industry professionals find the right custom in ear monitors and hearing protection for them! Working exclusively with select worldwide partner manufacturers, DCA was designed from the ground up to be a cutting edge, environmentally friendly and person-centred company that provides the best customer service for the music industry. For more on our ethos and why we do what we do, follow the link below.

Our headquarters are in Birmingham, where we conduct most sessions. However, we travel across the UK for mobile appointments. We've held sessions in London, Newcastle, Liverpool, Leeds, Manchester, Bristol, and many more. If you'd like us to visit you, just get in touch!

We choose our partners based on integrity and alignment with our values. We work with smaller, innovative teams that we trust and have close relationships with. This ensures quick resolutions for any queries. While we may take on new partners in the future, it will only be if they are a good fit for our ethos.

So as DCA is a bespoke service, we are appointment only. You can request a session with us easily online, or via email.

So at DCA we do things differently, put you at the centre of what we do and like to keep things simple and transparent - so here's our process. When you choose to work with us, the cost you see on the website includes everything you need to get your customs in your ears, including: 1. A set of exclusive 3D Impressions 2. Any import duty and postage on US IEMs 3. Insured next day postage to you at a time that's convenient 4. A tree planted in your name through the HearForeverProject. 5. Our ongoing support to help you get the most out of your IEMs, whatever level you work at, be it playing pub gardens to arenas! I've seen things cheaper elsewhere? You might see customs advertised at lower costs by other companies. A lot of the time that's without impressions, so bear in mind that may be an additional cost to factor in which can range from £70 - £100 depending on where you are. Also, DCA was set up with a different approach to other IEM suppliers and like to remain open to help wherever we can. As a consultancy we decided to make the best tech available for all and as a result we aren't sales led but person-led and that often means we invest alot of time into our clients much before and long after they've recieved their customs! We appreciate custom in ear monitors are a big investment for most people, so our process is designed so we can always take the time necessary to make sure you're totally comfortable with your purchase and properly up and running once it arrives. This is the reason why we've actually created a really great community of working musicians and also been trusted by some of the highest profile musicians in the world. For more independent views on what our Client's think, feel free to check out our Trustpilot Reviews. Are there ever extra costs? Please bear in mind if you'd a demo and our help and guidance finding the right set of custom in ear monitors for you and integrating it into your setup, we do ask for a £100 consultancy fee to hold the date and make arrangements for your session. The only additional cost ever on top of your IEM price is for mobile or Clinic appointments and are agreed by you and DCA well in advance. They would be if: 1. We are travelling to you for our session, we usually ask for a minimal contribution towards our travel. 2. We need to hire a space to accommodate you, for example at one of our Demo Clinics we ask for a 'flat rate' travel contribution, or if we book a rehearsal space to see you and your bandmates - we'll politely ask for a contribution towards this. These costs are normally pretty nominal and are always based on current Musician's Union rates for transparency and are just to help get us to you and be able to facilitate your session properly! If you have any questions about getting booked in, feel free to get in touch!

There are a couple of ways! You can either book online here on the website by requesting a time slot for a 1:1 session on our services page! Alternatively, if you'd like to talk to us about it before - click the button below and let us know a date, time and location you'd like to have a session and we'll go from there!

Our demo sessions typically last between 1.5 to 2 hours. This gives you ample time to try out all our demo units and get your 3D impressions. If you need more time, let us know when booking, and we'll do our best to accommodate you.

Absolutely not. At DCA we want the process to be as relaxed and transparent as possible so you are more than welcome to try all of the IEMs we have here during your session, with no exceptions. We love music and In Ear Monitors, so if you're interested in trying IEMs that for example have certain technologies to experience how they sound, we're happy for you to try them out! While you're with us it's your opportunity to have some fun and get comfortable with well the IEMs we have to make the best, informed choice for you - so we'll facilitate that as best we can!

We prefer 3D ear impressions because they are quicker, more accurate, and less invasive than silicone moulds. They also support a modern digital workflow and are environmentally friendly, generating zero waste. If you have more questions about the process, feel free to get in touch!

So on average our 3D Impressions only take 2 minutes per ear, with only the first 10-30 seconds being actually inside your ear, when we scan your Ear canal. So unlike traditional impressions where you have a silicone compound hardening inside your ear, close to you eardrum, for around 4-5 minutes, our Scanner is only close to your eardrum for a matter of seconds and the majority of the Impression actually take place scanning the outside of your ear! It's for this reason (amongst others) we say our Impressions are quicker and less invasive than traditional impressions and chose to really champion 3D Impressions.

So what kind of Impression you require is totally personal and will also depend on what type of shell your final IEM will have. Here's the basic theory: So as your jaw moves it will change the shape of your ear canal, and this can affect how well your Custom In Ear Monitor seals in your ear, which is critical for noise isolation and the bass response of the In Ear Monitor. So, if you have a soft silicone shell (for example, an IEM by ACS Custom), the IEM tip is flexible. So more often than not, this means we will take a closed/relaxed jaw impression with you sitting normally, because even when you move your mouth and your ear changes shape slightly (e.g. if you're singing) your IEMs will move with your ear on stage and maintain the seal! Alternatively, if you go for a hard acrylic shell IEM, (for example a 64Audio IEM) we approach it slightly differently! We will use a small bite block to open your mouth half way during your 3D Impressions. This means we get a 'best fit' of your ear canal, so that the rigid ear tip of your Custom In Ear Monitors will still seal in your ear whether your mouth is open, or closed! At your appointment during our conversations we'll go through all the variables with you to make sure that we take the correct impression for you!

We don't send out copies of your ear impressions as they are exclusive to us in the UK. However, we securely store the files on our encrypted servers for 5 years. If you need replacements or additional in-ear monitors, we can easily arrange that for you.